SpiceProp Introduces Guaranteed Payout Deadlines with Compensation for Delays
Hello, trader! We have great news — SpiceProp is introducing an additional enhancement to its payout regulations. We guarantee timely processing of payout requests and are ready to pay a compensation of EUR 500 if the deadlines are breached.
NEW PAYOUT REGULATIONS
All time calculations are performed in the CET/CEST time zone (Central European Time / Summer Time) used in the Czech Republic.
A working day is Monday to Friday, excluding official public holidays in the Czech Republic. A full working day is the period from 00:00 to 23:59 CET/CEST.
1. Risk Department Review
From the moment a trader submits a payout request, the countdown starts at 00:00 on the next working day.
The Risk Department must provide the trader with one of the following three responses within the next full working day:
a) Approved
b) Rejected (with the violated rule specified)
c) Additional review required (up to a maximum of five additional full working days)
The Risk Department has the right to request any necessary confirmations or clarifications from the trader during the review process.
The review must be completed within five full working days, except in cases where the delay is caused by the trader’s failure to provide the requested information.
If the trader does not provide the required data within a reasonable timeframe, the company has the right to reject the payout based on the missing information.
Failure of the Risk Department to respond within the specified timeframe is considered a breach of the regulations.
2. Additional Review (Clause 1c)
If an additional review is required, the countdown starts at 00:00 on the next working day following notification of the trader.
The Risk Department must complete the review and provide the trader with a final decision —
approved or rejected — within five full working days.
It is prohibited to:
• extend the additional review period beyond five working days at the company’s initiative;
• take actions aimed at artificially increasing the review timeframe.
If a decision is not provided on time, a breach is recorded and Clause 4 (compensation) applies.
3. Payout (Finance Department)
After approval by the Risk Department, the countdown starts at 00:00 on the next working day. The Finance Department must complete the payout within two full working days.
Failure to execute the actual payout within the specified timeframe is considered a breach of the regulations.
4. Compensation for Delays
In the event of a breach of the deadlines established in Clauses 1, 2, or 3, the trader is entitled to compensation.
Compensation is calculated as follows:
• EUR 500 for the first breach;
• an additional EUR 500 for every subsequent two full working days while the breach continues.
Compensation is granted if:
• the Risk Department fails to provide a response within the timeframe specified in Clause 1;
• the Risk Department fails to complete the additional review within the timeframe specified in Clause 2;
• the Finance Department fails to execute the payout within the timeframe specified in Clause 3.
The company reserves the right to deduct the amount of penalties from the salaries of employees responsible for breaching the regulations.
Examples of Timeframe Calculations
Example 1 (without additional review)
-
Request submitted: Tuesday, 14:30
-
Risk countdown: Wednesday, 00:00 → response by Wednesday, 23:59
Response: Wednesday, 17:00 — approved -
Finance countdown: Thursday, 00:00 → payout by Friday, 23:59
Actual payout: Friday, 15:00
Result: 3 working days, no breaches.
Example 2 (with additional review)
-
Request submitted: Friday, 14:30
-
Risk countdown: Monday, 00:00 → response by Monday, 23:59
Response: Monday, 17:00 — additional review -
Additional review: Tuesday → Monday (5 working days; weekends not counted)
Decision: Monday, 17:00 — approved -
Finance countdown: Tuesday, 00:00 → payout by Wednesday, 23:59
Actual payout: Wednesday, 15:00
Result: 6 working days, no breaches.
This additional regulation is effective from 12/12/2025 to 12/02/2026, with the possibility of extension.
It applies to all challenges purchased from 12/12/2025 onwards.
